이커머스파트너서비스

온다(ONDA) 파트너사 환불 정책 개선

파트너사 특가 상품 소싱을 가능하게 하기 위한 옵션별 환불 규정 노출 기능 개선

팀 구성기획 1명개발 1명디자인 1명QA 1명

01📋

진행 배경

티몬은 여행 상품 매출 확대가 최우선 과제였고, 주요 파트너사인 온다(ONDA)는 특가 상품을 소싱하고 싶어도 구조적으로 불가능한 상황이었음. 호텔·펜션 전체 상품에 단일 환불 규정만 적용되는 구조라, 날짜·객실별 환불 조건이 다른 특가 상품은 등록 자체가 불가능했음.

02🔍

문제 인식

MD 출신으로 파트너사 협상 구조를 이해하고 있었기에, 온다(월 GMV 2~3억 규모)가 특가 소싱을 꺼리는 근본 원인을 발견. 주문·결제 파트까지 손대야 완전한 해결이 되지만, 해당 파트 기획자 리소스 부재로 개발 착수가 불가능한 상황. 딜 상세 앞단에서라도 옵션별 환불 규정을 먼저 노출하는 방식으로 우선순위를 잡고 진행.

03💡

해결 방안

온다 측과 협의해 옵션별 환불 규정을 API로 수신하도록 합의. 사용자가 딜 상세 페이지에서 객실·날짜를 선택하면, 해당 조건에 맞는 취소/환불 규정이 아코디언 형태로 노출되는 구조로 기획. 법무팀 검토를 선제적으로 진행해 약관 이슈도 사전 해소.

04🙋

내가 한 것

온다 파트너사와 옵션별 환불 규정 API 제공 방식 직접 협의
PPT 기반 화면 설계서 작성 및 개발·디자인팀 커뮤니케이션
법무팀 약관 검토 요청 및 내용 반영

05🗺️

유저 플로우

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06🖥️

화면설계

AS-IS

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TO-BE

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07🎯

성과

특가 상품 소싱이 가능해지며 **매출 20% 증가**