이커머스파트너어드민

파트너 동의 약관 개선

파트너 약관 히스토리 조회 페이지 신설로 CS 문의 월 120건 → 2건 감소

팀 구성기획 1명개발 2명디자인 1명QA 1명

01📋

진행 배경

티몬 파트너센터의 동의현황은 최근 4개까지만 노출되는 구조로, 이전 약관 히스토리를 조회할 수 없었습니다. 티몬은 특가 이벤트가 다양하고 이벤트마다 수수료와 약관이 달라 파트너사가 이전 약관을 확인해야 하는 니즈가 많았고, 이로 인해 파트너 CS 문의가 지속적으로 인입되고 있었습니다.

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02🔍

문제 인식

동의현황 최근 4건만 노출 → 이전 히스토리 조회 불가
이벤트마다 수수료/약관이 달라 파트너가 과거 약관 직접 확인 필요
CS 문의 월 평균 120건 인입, 운영 대응에 평균 3시간 소요

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03💡

해결 방안

파트너지원 메뉴 신설
전체 약관 동의 히스토리 조회 페이지 구축 (번호, 제목, 매장유형, 적용기간, 동의여부, 동의날짜)
미동의 약관은 해당 페이지에서 바로 동의 가능하도록 설계

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04🙋

내가 한 것

AS-IS 문제 정의 및 개선 방향 도출
유저플로우 설계 및 화면 기획
개발/디자인팀 커뮤니케이션 및 일정 조율

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05🗺️

유저 플로우

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06🖥️

화면설계

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07🎯

성과

| 지표 | 개선 전 | 개선 후 |

| --------- | --------- | ---- |

| 약관 관련 VOC | 월 평균 120건 | 2건 |

| 운영 대응 시간 | 평균 3시간 | 20분 |